Your quote from us is NOT a ‘time quote’ but our best estimate and includes time to the destination drop off and return to base. We cannot know what to expect on the day and things can change.
So, the actual time taken could be less or could be more in reality. We won’t rush your job as quality as this is how damage happens and movers get hurt, but we will be very efficient. If it’s less, you only pay for the time we work for you.
Our industry has a removalist for every budget and there are deals out there that we consider ‘too cheap’.
Too cheap in removals means you get inexperienced movers, usually backpackers who are slow to pack and move due to a lack of stamina, fitness and poorly trained or worse too fast because they need to do two jobs in one day to make a profit. Too fast usually means damage to your belongings.
We focus on quality, care and attention, efficiency at a fair and affordable price. So yes! We will genuinely consider matching a competitor we believe offers the same level of service we do.
When we arrive and after introducing ourselves, we start by scanning the pickup location first to assess our plan to load the truck. We need to see where everything is and what needs to go in first.
We then start loading boxes first so the more of these at the front of the house saves you time. We will normally ask you some questions so that we can meet your expectations. Customers usually want things done in an order and process. We will want to know that.
Packing the truck normally takes twice as much time as unloading it. This is because we are handling your belongings for the first time and we need to pack the truck securely, safely and minimise air space.
We expect that you will pack very well ahead of time anything brittle and very fragile (crystal, collectors’ glassware, statues, artworks, antiques, family heirlooms) these items can be transported by us, but we will take additional paid time to wrap and protect these items properly if you have not done so.
We do not accept any liability for damage to poorly wrapped or boxed fragile items. We may, at our discretion, elect to leave the item behind if we believe the risk is too high.
Wine must be safely and securely boxed in wine cartons with cardboard partitions inserted or cartons filled with shredded paper, bubble wrap or polystyrene-based packing peanuts. Failure to do this means your bottles will ‘clinking’ against each other in transit and most likely cause breakage as truck suspension is not like a car. We reserve the right to re-pack any cartons still open should we feel it will not transport safely, and this can add considerable time to the move.
Fine art, paintings, prints and similar but be wrapped in bubble wrap and preferably covered in paper as well as boxed using picture frame boxing. Most storage centres sell boxes purpose built for valuable art pieces. High value art pieces must be well packaged before we can accept them for transport.
We cannot transport anything containing flammable liquid; jerry cans, LPG gas cylinders or any bottles or cans of hazardous materials, compounds and or chemicals. Please take these in your own vehicle. We cannot transport any item with broken glass evident as this may fall out into the truck.
Easy Little Moves is not a specialist piano mover so whilst we can move upright pianos, concert grand, baby grand pianos need special equipment and so we ask that you contact a special piano mover for these instruments.
Some buildings have limited or no loading bay access. If this is the case with your building, we may have to park on the road and walk your belongings in, this will add time to the job. Please take note if your street loading zone becomes a clearway at 4PM. If so, we may need to move the truck, and this adds time.
Walk jobs are where we are forced to park a distance away from the entrance to your building and transport your belongings to your building and then up into your unit. Please know this adds time.
You are advised to book your lift for your move day.. Failure to do this means we need to wait our turn to use the lifts, and this adds considerable time to the job.
Does all your furniture fit into the lifts? Some items may be too tall, wide, heavy? Please double check this with the property manager on site. If we need to take something upstairs to your apartment this adds considerable time to the job.
We will need to determine, if possible, practical, and safe to take large furniture up more than 4 flights of stairs and will discuss this with you on the day.
For sale and purchase on the same day, please allow at least 3 hours for us to arrive and pack the truck before you need to exit the house. Without enough time to pack your belongings into the truck, there will be a lot of tension and stress.
We know that this is a high stress day for you. We allow 30 min at no charge if there is a delay before access to the destination location.
Overnight storage. In the unlikely event that you need to store your belongings overnight, we can leave it all in the trucks. You will need to provide the locks to ensure your belongings are secure overnight and we will store the trucks at our gated yard. Please ask us for cost of storage inside a truck.
Depending on where your unit is in the complex, there is additional time to move items from the unit, up and down lifts out of and into the truck.
Depending on the number of people moving in and out of the storage unit on the day of your move, we may not get to park up against the loading bay, or your actual unit and hoist lift times may be slow if many are using the lifts. If this is the case additional time is needed to move items to the carpark where the truck may be parked.
If you decide to take another unit or change your mind and want to take a larger or smaller unit on the day, this is additional time charged as we wait for you to tell us which unit to move your items into.
Delays occur if your storage unit isn’t ready when we arrive or is locked with a padlock. Please be sure to check this.
We are very experienced in packing storage units and our focus is to maximise use of the space you are paying for. However, if you wish to direct where things are to go, this can be done but we will always want to make sure we can put everything into your unit and will say so on the day if concerned. Please also note that placing items where you want them and re-arranging things as you need does add time.
If you are moving interstate to NSW, VIC, ACT or SA or, you are moving ‘regional’ anywhere out western Queensland or up north to Cairns and surrounds, you have been quoted a ‘job rate’ quote (fixed quote). This will be an all-inclusive price. Included will be the truck, labour, tolls allowance, fuel, and modest meals and highway motel accommodation for the movers.
Yes! After all, it’s your move. Helping can either speed things up or slow things down.
Sometimes your lack of experience with our system, method, fitness, can mean you might be in the way. We won’t be rude and say so, but we will slow down to accommodate you, and this does add time. Talk to us on the day on what you can do to help that doesn’t slow us down.
We cannot be responsible however for any damage or breakage of items that are handled by you or anyone you delegate to help on the day.
For any more questions please feel free to call us on 1800 863 279 between 7am – 7pm daily.
You’re in safe hands.
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